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Debit Card Alert - SMishing Scam:

We have been made aware of recent reports of SMiShing attacks (also known as text phishing), which have impacted cardholders of financial institutions located primarily in the eastern region of the United States.

SMishing, as you may already know, is a type of social engineering that uses cell phone text messages to persuade victims to provide personal information such as a card number, CVV2, and/ or Personal Identification Number (PIN). The text message may contain either a website address or more commonly, a phone number that connects to an automated voice response system, which then asks for personal information.

The following are examples of SMishing messages recently sent to Cardholders.

• Text message originating from either notice@jpecu or message@cccu:

    • ABC CU- has- deactivated-your-Debit card. To-reactivate-contact:210957XXXX
    • This is an automated message from ABC Bank. Your ATM card has been suspended. To reactivate call urgent at 1-866-215-XXXX

• Text message originating from sms.alert@visa.com:

    • sms.alert@visa.com/VISA. (Card Blocked) Alert. For more information please call 1-877-269-XXXX.

Please be advised that although Fairfield County Bank or its business partners may ask for personal information to confirm identification such as the cardholder’s name, date of birth, and/or last four digits of a social security number, we will never ask for a CVV2 code the (3 digit code on the back of your card) or your PIN number. In certain cases where you use your card for purchases you may be asked for the CVV2 code by the retailer. Please note that the only contact numbers we would provide for any type of Alert are 1-877-431-7431 Ext 7437 or 203-431-7437.

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