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From the Office of the CEO
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Career Opportunities
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Customer Service Representative
Job Description
Interviews customers and opens accounts. Cross-sells bank products
and services.
Responsibilities
- Interviews, sells, and opens bank accounts
- Handles day-to-day teller transactions related to deposits and withdrawals
- Makes telemarketing calls to expand business with existing clients
- Responds to telephone requests and assists customers in resolving problems, such as balancing checking accounts or understanding bank charges
- Maintains backup paperwork and mail correspondence as required
- Balances cash drawer, branch and/or vault
- Maintains supplies, performs filing and checks orders as required
Requirements
- High school diploma or equivalent with some banking experience
- One to two years experience serving the public, preferably as a bank teller or closely related cash handling position
- Excellent interpersonal skills, accuracy with numbers and attention to detail essential
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