WebPay FAQS
WebPay lets you pay your bills online through Fiserv VISION DLO. You can pay virtually anyone in the United States that you would normally pay by check or automatic debit, even if you do not receive bills from the company or person you want to pay.
Quick Facts about WebPay
- You can pay all of your bills from the Payment Center. You can also see a summary of your pending payments and the payments you've made in the past 45 days.
- You can receive some of your bills online through WebPay. We can receive electronic bills from hundreds of billers nationwide.
- You can set up automatic payments to pay your electronic bills or to automatically schedule payments of a set amount at regular intervals.
- You can review your bills and payments for the past six months. You can also export your payment information to Quicken®, version 2004 and earlier. NOTE: Quicken 2005 is not supported by this application.
- You can move payments from one account to another.
To pay your bills online, you simply add the companies and people you want to pay. We use this information to make the payments for your bills.
After you add your bills, you can go to the Payment Center. The Pay Bills section lists all of the bills you've added in WebPay. To pay a bill, you must enter a payment amount and the date when you want the company or person to receive your payment. You can also select this date from the calendar
Tip: When you enter an amount, WebPay automatically displays the earliest date you can select for the company or person to receive the payment in the Pay Date box. You can either accept this date or change it to a later one.
You can pay as many bills as you want at the same time from the Payment Center.
After you pay a bill, it may move to either the Pending Payments section or the Recent Payments section of the Payment Center.
- The Pending Payments section provides a quick summary of the payments that have not been processed yet.
- The Recent Payments section provides a list of the bills that have been paid in the past 45 days.
If you can't find the payment you want to see in the Recent Payments section, go to Bill History. Bill history shows all of the bills you paid in the past six months, including electronic bills and the bills that you pay automatically.
WebPay uses several methods to ensure that your information is secure.
- User Name and Password—Your user name and password are unique identifiers that only you know. As long as you don't share your user name and password with anyone, no one can sign in to WebPay as you.
- SSL—WebPay uses SSL (secure sockets layer) which ensures that your connection and information are secure from outside inspection.
- Encryption—WebPay uses 40-bit or 128-bit encryption (whichever your browser supports) to make your information unreadable as it passes over the Internet.
- Automatic Sign Out—WebPay automatically signs you out of a session if you are inactive for a predefined time (usually 10 minutes). It is best if you sign out immediately after you finish your tasks in WebPay.
The Terms & Conditions are a complete and exclusive statement of the agreement between you and Fiserv VISION DLO regarding your WebPay service. The Terms & Conditions document contains information about authorization, liability, and limitation issues when using WebPay. In the event of a dispute regarding WebPay, you agree to resolve the dispute by looking to the Terms & Conditions document.
The Terms & Conditions document provides details about the following items:
- Payments that are prohibited.
- Password and security information.
- Errors or questions about your transactions.
- Situations in which your account information can be disclosed to third parties.
- Charges assessed based on services provided.
- Service transactions that are returned.
- Notification requirements for termination or discontinuation of the service.
- Types of payments and limitations on billers.
