Our automated Connect24^SM Telephone Banking service provides instant access to your accounts and enabling you to conduct banking transactions 24-hours a day, 7 days a week. Call 203-431-1986 or 1-800-416-5866 from any touch-tone phone to:

• Hear current deposit and loan balances.
• Confirm the dates and amounts of your last ten deposits and withdrawals.
• Determine whether a specific check has cleared.
• Transfer funds between your accounts at Fairfield County Bank and Ridgefield Bank, a division of Fairfield County Bank.
• Check current deposit and loan interest rates.
• Find out year-to-date interest earned on deposit accounts and interest paid on loan accounts.
• Pay your loan or mortgage with us by transferring funds from your checking or savings account.
• Place a stop payment.
• Reorder checks.
•  And more!

Types of accounts you can access:

• Checking
• Savings
• Money Market
• Certificates of Deposit
• Consumer Loans and Lines of Credit
• Mortgage Loans
• Commercial Loans and Lines of Credit

Connect24 Menu Reference
When prompted, enter your account number, type of account and four-digit Personal Identification Number (PIN). 

 Press 1 - Account Information Menu

Press 1 - Account balance

Press 3 - Account history information menu

Press 1 - Last ten debits or withdrawals
Press 2 - Last ten credits or deposits
Press 3 - Last ten checks that have cleared
Press 4 - List of all items
Press 5 - For a specific check that has cleared

Press 4 - Transfer funds or make a loan payment

Press 5 - Change PIN

Press 6 - Additional Functions Menu

Press 1 – Duplicate statement request via U.S. Mail
Press 2 – To request a stop payment
Press 3 – To reorder checks

Press 2 - Additional Banking Services

Press 1 - Interest Rates
Press 2 - Branch Hours and Locations
Press 3 - ATM Locations

Press 0 - To speak to a Customer Service Representative*

Press 9 - To return to the main menu

Press * - To repeat the options

*You can speak with a bank representative anytime during your call by pressing “0”, M-F 8:00 a.m. to 6:00 p.m. and Sat. 8:00 a.m. to 1:00 p.m.

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